Help make aged care billing clearer
Statement Control is being built to help families understand Support at Home monthly statements and identify charges that may need checking. To build it properly, we need real redacted statements from different providers.
Before you send anything
Please do not send an unredacted statement. This pilot is for research and product development. It is not yet a statement review service, and you will not receive personalised billing advice as part of the pilot.
Only submit a statement for another person if you have their consent or authority to act for them.
How it works
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Read the redaction guide
Black out names, IDs, addresses, phone numbers, handwritten notes, and anything else that identifies the person receiving care.
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Leave the billing details visible
We need service descriptions, dates, hours/units, rates, government subsidy, client contribution, totals, balances, and category headings.
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Email the redacted statement
Send every page as a clear PDF, scan, or photo. Do not post statements publicly.
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We check whether it is usable
We confirm the file is complete, readable, properly redacted, and suitable for the research set.
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Receive the gift card
If accepted as usable, we send a $100 Amazon gift card by email.
Send your statement
Email your redacted statement to:
statements@statementcontrol.com.auAttach the redacted PDF, scan, or photos of every page. We will reply to confirm receipt.
What to redact
We need billing information, not information that identifies you or your family member.
Black out
- customer ID, participant ID, My Aged Care ID, account numbers, and similar identifiers;
- names of the care recipient, family members, care partner, or individual workers;
- addresses, email addresses, phone numbers, dates of birth, Medicare/DVA/NDIS numbers;
- banking details, payment references, QR codes, barcodes, signatures, and handwritten notes.
Leave visible
- provider name and ABN;
- statement period, current quarter, classification, and budget amounts;
- service dates, descriptions, categories, hours/units, rates, government subsidy, client contribution, and total amount;
- opening balance, expense summaries, adjustments, remaining balance, and all totals/subtotals.
Safest method: print the statement, use a thick black marker, then scan or photograph every page clearly. Some digital highlighter tools do not permanently remove text.
Common questions
What is Statement Control?
Statement Control is a tool in development. It is designed to read aged care statements, account for the numbers, and help identify items that may need checking. The current pilot is about collecting redacted examples so the tool can handle real provider formats.
Will I get an analysis of my statement?
No. This pilot is for research and product development. You will not receive a personalised review, advice, or a finding about whether your provider has charged correctly.
Who is behind this?
This pilot is being run by Glenmount Trading Pty Ltd (ABN 36 619 364 019), using the project name Statement Control.
What statements are useful?
Complete Support at Home or Home Care Package monthly statements from Australian providers. We need every page, especially the detailed service breakdown, not just the summary page.
Can I send more than one?
Possibly. Statements from different providers are especially useful. Multiple months from the same provider may not always be needed, so please ask first.
What if I miss something when redacting?
We check each received file. If anything personal appears to have been missed, we remove it before processing where we can. If the issue cannot be safely fixed, we may ask you to resend the statement.
Your privacy
Glenmount Trading Pty Ltd handles submitted information under its Privacy Policy and Privacy Collection Notice. We take steps to de-identify submitted statements before processing them for research and product development.